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If an item was damaged or defective upon arrival, please call us immediately at +63966 419 6488 while our delivery personnel is still around so we can take action. Otherwise, you'll be responsible for the return charges or send your item to our showroom within 7 days.
SAME ITEM SKU EXCHANGE ONLY.
Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can no longer offer you exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where exchange request are not granted:
- Any item not in its original condition, is stained, damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 5 days after delivery.
- No receipt or proof of purchase.
Refunds
No refund, we only allow same item exchange.
Sale items
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged and is considered final sale.
Exchanges
We only replace items if they are defective or damaged upon delivery. Call us at +63966 419 6488 or send us a message via our Facebook page or email at sales@doozyfurniture.com.
Once your exchange request is received and inspected, we will send you a reply to notify you that we have received your returned item.
If you are approved, we will wait for the item to be returned to us then your exchange will be processed, and will be delivered when available.
Shipping
To return your product, you should bring back the product to our showroom.
Item may be picked up by our team. Hence, you will be responsible for paying for delivery costs for returning your item. Delivery costs are non-refundable. The cost of return delivery cost will be deducted.
Depending on availability and where you live, the time it may take for your exchanged product to reach you, may vary.
